Q1: Are you direct manufacturer or trading company?
A: Our group company is a professional trading established in1983, including more than 8000 workers, we are China top 6 air conditioner; refrigerator and freezer export companies in 2016-2019, Our brand name is KEG,It is China most valuable brand top 500.Last year,we produced 6.0 million air conditioner.

Q2:Does this model have CE certification issued by the European Standard?
A:Yes, this model has CE certification with R32 refrigerant gas.

Q3: Can you offer 3 meters copper piping?
A: Yes, copper piping is optional, we can provide the length customer want.

Q4: What compressors are provided?
A: We provide GMCC;SANYO compressors.

Q5: What difference of R22 R410 and R32 gas ?
A: R22 is made of CHCLF2 (chlorodifuoromethane ), it will destroy ozonosphere.
R410A is a new environmentally friendly refrigerant, does not destroy the ozonosphere, the working pressure for the ordinary R22 air conditioning about 1.6 times, cooling (warm) high efficiency, do not destroy the ozonosphere.R32, is made of CH2F2 (difluoromethane). It is non-explosive, non-toxic, flammable, but still a safe refrigerant. R32’s energy-saving, green, and ozone-free layer has become one of the new stars of modern refrigerants.

Q6: Can you provide sample?
A: Yes, we can provide sample but customer should pay cost of sample and freight charge.

Q7: How about the delivery time?
A: It depends on your quantity. Generally, it takes35-50 days after receiving your deposit.

Q8: Can you provide SKD or CKD?
A: Yes, we can offer SKD or CKD.

Q9: Can we do our OEM logo?
A: Yes,we can do OEM logo for you.FOR FREE.You just provide LOGO design to us.

Q10:How about your quality warranty ? And do you supply spare parts?
A: Yes, we provide 1 year warranty, and 3 years for compressor, and we always provide spare parts.

Q11: How about the after-sales service?
A: We have a big after-sales team, if you have any problems, please tell us directly and we will try our best to solve all of your problems.